Terms and Conditions

1. Eligibility & age

To use the Service you must:

• be 19 years of age or older;
• be physically located in Ontario, Canada when you access the Service;
• have full legal capacity to enter into these Terms;
• not be self-excluded, listed on Ontario's centralized self-exclusion register, or otherwise restricted from gambling.

It is an offence for anyone under 19 to gamble. We verify age at registration and may suspend or close non-compliant accounts.

2. Your account

You may hold only one account. Provide accurate, current information and keep it up to date. You are responsible for your login credentials and all activity on your account; notify us immediately of any unauthorised use.

3. Identity verification & anti-money-laundering

Before you can play, and before certain transactions, we are required to verify your identity and age ("Know Your Customer" / KYC) and to carry out anti-money-laundering (AML) checks consistent with Ontario rules and applicable Canadian law. We may request government-issued ID, proof of address and source-of-funds information, and may restrict an account until checks are complete.

4. Gameplay & fairness

Game outcomes are determined by a certified random number generator. Results are random and independent; past results do not influence future ones. We do not guarantee winnings of any kind — you should expect to lose the money you wager. Game rules and return-to-player (RTP) information are made available within each game.

5. Technical errors & malfunctions

The Service depends on certified software, hardware and communications systems. If a technical fault, software bug, configuration error, data error or other malfunction affects a game, bet, payout, balance or transaction, the affected games, rounds and transactions are void, and any wins, balances or amounts resulting from the malfunction are invalidated and corrected.

• We will not honour payouts that arise from an obvious or manifest error or malfunction — including incorrect odds, prices, pay tables or display errors — and may reverse the related transactions and adjust your balance accordingly.
• If a malfunction interrupts a game, the bet may be settled once the result is known, or the stake returned if the outcome cannot be determined.
• Where an error affects funds you actually deposited, we will return the affected deposit.

We will let you know where a malfunction has materially affected your account, and you may raise a concern under section 15 (Complaints & disputes).

6. Deposits, withdrawals & dormant accounts

When real-money play is enabled, deposits and withdrawals will be processed only to payment methods registered in your own name. We may apply limits, holds and verification to protect you and to meet regulatory obligations. Inactive accounts may be treated as dormant in accordance with the requirements of iGaming Ontario (iGO) and applicable rules; we will contact you before taking any action, and your funds will not be forfeited except as permitted by those requirements.

7. Payment processing

• Account currency. All accounts are held in Canadian dollars (CAD) and all deposits, wagers, winnings and withdrawals are processed in CAD. If your payment method uses another currency, any conversion and related fees are handled by your provider at their rates.
• Deposits. Deposits are normally credited as soon as your payment is authorised, so you can play right away. Funds must come from a payment method held in your own name.
• Withdrawals. Withdrawal requests are processed once any required identity and AML checks are complete. We aim to review withdrawal requests within 1–3 business days; the time for funds to reach you then depends on your payment provider (for example, Interac e-Transfer is typically faster, while cards and bank transfers can take several business days). Where possible, withdrawals are returned to the original payment method used to deposit.
• Chargebacks. If you have a problem with a transaction, contact us first via Support. Starting a chargeback or payment dispute without contacting us may be treated as a breach of these Terms; we may suspend your account, recover the disputed amount and any related winnings, and report suspected fraud to the relevant authorities.
• Refunds. Bets placed on the Service are final and are generally non-refundable once a game round has started. Where a refund is genuinely due — for example funds credited in error, a transaction voided under section 5, or a balance owed when an account is closed — we will return the amount to your registered payment method.

8. Bonuses & promotions

We may offer optional promotions such as welcome bonuses, free spins, cashback and rewards. Bonuses are offered entirely at our discretion, are subject to the terms of each individual offer, and are never a guarantee of winnings. The full rules are set out in our Bonus Policy; the key points are:

• Wagering requirements. Most bonuses, including free spins winnings, carry a wagering (playthrough) requirement that must be met before related winnings can be withdrawn. The multiplier, eligible games, game contributions and maximum bet are shown before you opt in.
• Expiration. Bonuses and free spins expire if they are not used or wagered within the validity period stated in the offer (typically 30 days from credit); unused bonus funds and unmet wagering are then forfeited.
• Bonus abuse. Opening multiple or linked accounts, collusion, low-risk or fully-hedged ("risk-free") betting to clear wagering, or using third-party or stolen payment methods is prohibited.
• Right to void. Where an offer's terms are breached or bonus abuse is established by documented evidence, we may withhold, void or reclaim the bonus and any related winnings, and recover amounts wrongly paid, subject to your right to complain.
• Player & country restrictions. Promotions are open only to eligible players who are 19+ and physically located in Ontario. They are not available to self-excluded players, to players outside the eligible jurisdiction, or where otherwise restricted by the offer terms or by law.

9. Responsible gaming

You can set deposit, loss and time limits, take breaks, and self-exclude at any time. Requests that loosen a limit take effect only after a 24-hour cooling-off period. See our Responsible Gaming page. Free, confidential support is available from ConnexOntario at 1-866-531-2600.

10. Acceptable use

You agree not to:

• use the Service if you are under 19 or outside Ontario;
• use another person's identity, payment method or account;
• use bots, automated tools, collusion or fraud to gain an unfair advantage;
• engage in money laundering or any unlawful activity;
• attempt to disrupt, reverse-engineer or gain unauthorised access to the Service.

We may void transactions that breach these Terms and may suspend or close accounts as set out in section 11.

11. Account suspension & closure

Closing your account. You may close your account at any time by contacting Support. We will return your available, withdrawable balance after any required verification, and any active bonuses and unmet wagering are forfeited on closure.

Suspension or closure by us. We may suspend, restrict or close your account, in whole or in part, where:

• you breach these Terms, our Bonus Policy or any offer terms;
• you are or become ineligible (age, location, capacity) or are self-excluded;
• we suspect fraud, bonus abuse, money laundering, collusion or unauthorised account use;
• we are required to act by law, by the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario (iGO), or for risk, security or responsible-gaming reasons.

Where we suspend or close an account, we will return your available balance except where we are permitted or required to withhold it (for example, fraud, AML concerns, or transactions voided under section 5). We give reasonable notice where appropriate, but some measures take effect immediately where necessary to protect you, other players or the integrity of the Service.

12. Intellectual property

All content on the Service, including text, graphics and software, is owned by or licensed to Well Played Media, Unipessoal LDA and is protected by law. You may not copy, distribute or create derivative works without our written permission.

13. Limitation of liability

The Service is provided "as is". To the fullest extent permitted by law, we are not liable for indirect or consequential losses, or for losses arising from your breach of these Terms. Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing excludes or restricts any right or remedy you have under the Consumer Protection Act, 2002 (Ontario) or other mandatory law. Game and transaction malfunctions are handled as set out in section 5 (Technical errors & malfunctions).

14. Segregation of player funds

Player funds are held in a segregated trust account separate from the operating funds of Well Played Media, Unipessoal LDA. Your balance is protected and cannot be used for the company's operating purposes, in accordance with the requirements of iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO).

15. Complaints & disputes

If you have a concern, please contact us first via Support. If we cannot resolve your complaint within 8 weeks, or you are dissatisfied with our final response, you may escalate to independent dispute resolution through ADR Chambers, Ontario's recognized iGaming ADR provider. You may at any time also contact the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario (iGO). Ontario players may also self-exclude from all iGO operators at once through BetGuard (Standard 2.14.1).

16. Changes & governing law

We may update these Terms from time to time. We will give you reasonable advance notice of material changes, and you may close your account and withdraw your available balance before those changes take effect. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, and the courts of Ontario have jurisdiction.

Contact: support@asinodays.co · Well Played Media, Unipessoal LDA, Avenida Arriaga, N.º 30, 1.º Andar, Sala A, 9000-064 Funchal, Madeira, Portugal.